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DXC Inviting Fresher’s
| Designation: | Analyst III Infrastructure Services |
| Batch: | Recent Batches |
| CTC: | 4LPA(Expected) |
| Work Place: | Bangalore |
| Experience: | Fresher |
| Qualification: | Bachelor’s Degree |
DXC Off-campus Drive 2024 hiring Analyst III Infrastructure Services | BE/B-Tech
Job Description
Essential Job Functions:
- DXC Off-campus Drive 2024 hiring Analyst III Infrastructure Services.
- Taking ownership of customer issues reported and responding to customer inquiries to ensure customer needs are met.
- Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues and/or refer more complex technical problems through a defined escalation process.
- Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed-upon time frame.
- Logs and tracks inquiries using a ticketing tool and maintains history records including related problem documentation.
- Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
Basic Qualifications
- Should have attended regular school/college with 10+2+3 as a minimum qualification in any stream of subject.
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and troubleshoot basic technical issues.
- Fresher or has work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
- Ability to provide step-by-step technical help, both written and verbal.
- Experience with solving computer-related problems.
- Experience working with company escalation policy.
Requirements and Skills
- Interpersonal skills to interact with customers and team members.
- Excellent problem-solving and communication skills with fluent spoken English and good thought flow.
- Organization skills to balance and prioritize work.
- Ability to work in a team environment.
Work Environment
- Work from Office is mandatory.
- This job role requires working rotational / night shifts.
About DXC
DXC Technology helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. With decades of driving innovation, the world’s largest companies trust DXC to deploy the enterprise technology stack to deliver new levels of performance, competitiveness and customer experiences.
DXC Off-campus Drive 2024 hiring Analyst III Infrastructure Services | BE/B-Tech
How To Apply Steps:(Please apply before the deadline)
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- Click the “Apply Now” link below to access the application form.
- Complete all required fields, ensuring that your information is accurate and up-to-date.
- Submit your application and a confirmation email will be sent to you upon successful submission.
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