Amazon Off-campus Drive 2024 hiring Cloud Support Associate| BE/B-Tech

Amazon Inviting Fresher’s

Designation:	Cloud Support Associate
Batch:	Recent Batches
CTC:	6-8 LPA(Expected)
Work Place:	Karnataka
Experience:	Fresher
Qualification:	Bachelor’s Degree

Amazon Off-campus Drive 2024 hiring Cloud Support Associate| BE/B-Tech

Job Description

First and foremost this is a customer support role – in The Cloud.

On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better CX and compliance with global AWS standards, practices and policies.
Career development: We promote advancement opportunities across the organization to help you meet your career goals.
Training: We have training programs to help you develop the skills required to be successful in your role.
Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.

A day in the life
Every day will bring new and exciting challenges on the job while you:

Learn and use groundbreaking technologies.
Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs.
Interact with leading engineers around the world.
Partner with Amazon teams in India to help reproduce and resolve customer issues.
Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.
Drive customer communication during critical events.
Drive projects that improve support-related processes and our customers’ technical support experience.
Write tutorials, how-to videos, and other technical articles for the developer community.
Work on critical, highly complex customer problems that may span multiple AWS services.

BASIC QUALIFICATIONS

– 0-1 years of experience in Linux Systems administration OR Database design and Optimization OR BigData Analysis OR Network administration OR Dev-ops. Programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP)
– Troubleshooting / Support experience
– Excellent oral and written communication skills

PREFERRED QUALIFICATIONS

– Basics in OS concepts / Linux/Unix Systems administration (Ubuntu, CentOS, RedHat, Solaris, etc). Basic knowledge in Networking (TCP/IP, DNS) /Database
– Strong customer focus & multi-tasking skills
– Exposure to Cloud computing
– Self-starter who is excited about technology

About Amazon

Amazon is a multinational technology company founded in 1994 by Jeff Bezos. It’s primarily known for its e-commerce platform, where customers can purchase a wide range of products, including books, electronics, clothing, and more. Amazon also offers various services, such as Amazon Web Services (AWS), a cloud computing platform, and Amazon Prime, a subscription-based service that includes free two-day shipping, streaming of music and videos, and other benefits. Amazon has become one of the world’s largest and most influential companies, with a significant presence in e-commerce, technology, and entertainment.

Amazon Off-campus Drive 2024 hiring Cloud Support Associate| BE/B-Tech

Good luck with your job application with Amazon.