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Genpact Started Hiring
| Designation: | Technical Support |
| Batch: | Recent-Batches |
| CTC: | 3.5LPA(Expected) |
| Work Place: | Hyderabad |
| Experience: | Fresher |
| Qualification: | B-Tech/BCA/MCA |
Genpact Virtual Drive For Technical Support Roles | B-Tech/BCA/MCA
Job Description
Genpact Mega Virtual Drive for the role of Process Associate_Customer Care, [Network] on 25th January 2025
Responsibilities
• Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket
• Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues
• Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry
• Troubleshoots problems with networks and recommends corrective action
• Attends training courses as required and stay abreast of evolving internal processes and industry developments
• Works in a team environment and assist team members on various issues
• Provides other ad hoc support and duties as assigned
• Works in an environment with competing priorities
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Qualifications we seek in you!
Minimum Qualifications / Skills
• BCA / B Tech / MCA (Computer Graduate) with relevant experience in PC desktop support or technical support experience with client/customer contact
• CCNA Trained / Certified (or Other Network certifications – Cisco, Meraki, etc.)
• Strong knowledge of routing and switching technologies EIGRP, BGP, OSPF, DHCP, DNS, IPSEC, GRE, DMVPN etc.
• Experience on SDWAN technologies Velo cloud (Edge510, 540, 6X0, 800, 2000, 3X00)
• Performing enhanced troubleshooting in the network Cisco, Meraki and SDWAN
• Able to engage with US based ISPs to fix the issue.
• Experience on network monitoring tools like PRTG, SolarWinds
• Configuration of WAN/public IPs on Router, SDWAN, ASA etc.
• Experience on Wireless networks Meraki (MR series) and Cisco AIR
• Experience on firewall technologies FortiGate (80D, 100F, 200E)
• Understanding of VoIP, SIP Protocols
• Experience using a ticketing System such as Clarify, Remedy, or Footprints
Preferred Qualifications/ Skills
• Minimum CCNA Certified or have worked on Cisco Devices
• Automotive industry experience (desirable)
• Willing to work in Night shifts (US Process)
About Company
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
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Genpact Virtual Drive For Technical Support Roles | B-Tech/BCA/MCA
How To Apply For The Job?
After checking all the Responsibilities, skills & eligibility criteria, if you are interested and eligible for this role. then do apply by the following link
Click Here To Apply For Hyderabad 25th: Click here
Click Here To Apply For Ahmedabad 27th: Click here
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Good luck with your job application for Genpact.
