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Zones Started Hiring
| Role: | Service Desk Analyst |
| Batch: | Recent-Batches |
| Salary: | 300000INR-350000INR/Annum |
| Location: | Bangalore |
| Experience: | Freshers |
| Qualification: | BE/B-Tech/BCA/MCA/B.Sc/M.Sc/M-Tech |
Zones Off-Campus Drive 2025 hiring Service Desk Analyst | Bachelor’s Degree
Job Description
Position Overview:
To provide technical support & assistance to customers remotely. To ensure client satisfaction and ability to resolve customer issues at first contact. Must have good technical knowledge and an ability to communicate effectively to understand the problem, empathize and provide a solution at the earliest. To ensure user queries or issues are captured, validated, and triaged for further processing. To ensure various types of information or updates are communicated to users through appropriate channels.
What you’ll do as the (L1- Service Desk):
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Serve as the first point of contact for customers seeking technical assistance via phone, chat, and email.
- Provide core IT support to global clients in a 24/7 rotational shift environment.
- Troubleshoot and configure desktop hardware, peripherals, and mobile devices.
- Perform remote diagnostics and guide users through problem-solving steps.
- Install, configure, and troubleshoot operating systems (primarily Windows) and software applications.
- Create and document real-time tickets, ensuring tasks are completed within defined SLAs.
- Escalate unresolved issues to higher-level support as needed.
- Maintain accurate logs of issues, resolutions, and customer interactions.
- Communicate effectively within a team using chat platforms like Microsoft Teams and Skype.
- Deliver excellent customer service with strong communication and multitasking skills.
- Suggest improvements to procedures and knowledge base articles based on customer feedback.
- Demonstrate a solid understanding of computer systems and basic technical issue resolution.
What you will bring to the team:
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- Experience – 0- 0.6 months in IT Support
- Education – Any graduate
About Company
Zones is a global IT services and solutions provider, founded in 1986 and headquartered in Auburn, Washington, that offers IT hardware, software, and services to various industries like business, healthcare, and government. The company is known for its global supply chain and expertise in IT services, including cloud solutions, data center transformation, workplace modernization, and security, with operations in over 100 countries.
Zones Off-Campus Drive 2025 hiring Service Desk Analyst | Bachelor’s Degree
How To Apply For The Job?
After checking all the Responsibilities, skills & eligibility criteria, if you are interested and eligible for this role. Then, do apply by the following link
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