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Capgemini Started Hiring
| Role: | Associate Software Engineer |
| Batch: | Recent-Batches |
| Salary: | Best in industry |
| Location: | Noida |
| Experience: | Freshers/ Experienced |
| Qualification: | Bachelor’s-Degree/Master’s Degree |
Capgemini Off-campus Drive 2026 hiring Freshers For Associate Software Engineer | Bachelor’s Degree
Job Description
Capgemini Off-campus Drive 2026 means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your Role
- Deliver technical support over the phone/chat for software (Windows OS, drivers), hardware, peripherals (printers, scanners, etc.), and basic network issues.
- Diagnose and resolve technical issues efficiently, aiming for First Call Resolution (FCR).
- Handle frustrated or angry callers with patience, empathy, and professionalism.
- Drive Customer Satisfaction (CSAT) by ensuring timely and effective resolution of issues.
- Document all customer interactions and troubleshooting steps accurately in the ticketing system.
- Escalate unresolved issues to higher-level support when necessary, following defined protocols.
- Maintain high levels of productivity and adherence to service level agreements (SLAs).
Your Profile
- This is a 24×7 Level 1 IT Service Desk role.
- The role primarily supports Indian evening and night shifts.
- Ability to multitask and work in a fast-paced environment.
- Prior experience in a voice-based technical support role is preferred.
- Willingness to work in night shifts aligned with US time zones.
- Willingness to work in rotational shifts with rotational week offs
- Windows operating systems (installation, updates, error resolution)
- Device drivers and software compatibility
- Hardware components and peripheral troubleshooting
- Basic networking (Wi-Fi, LAN, IP configuration)
About Company
Capgemini Off-campus Drive 2026 is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries.
Capgemini Off-campus Drive 2026 hiring Freshers For Associate Software Engineer | Bachelor’s Degree
How To Apply For The Job?
After checking all the Responsibilities, skills & eligibility criteria, if you are interested and eligible for this role. Then, do apply by the following link
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Good luck with your job application with Capgemini .
