Capgemini Off-campus Drive 2025 hiring Contact Support Group | Any Graduate/Diploma

Capgemini Started Hiring

Role:	Contact Support Group
Batch:	2024/2025
Salary:	325000INR/Annum
Location:	Coimbatore
Experience:	Freshers
Qualification:	Any Graduate/Diploma

Capgemini Off-campus Drive 2025 hiring Contact Support Group | Any Graduate/Diploma

Job Description

Job Description:

• Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support
  • Ticket Management – Prioritize the urgency of the ticket, right categorization based on issues of the ticket, track status of the ticket (On-hold, Open, closed & resolved), Keep customers informed on status etc.
  • Business intelligence – use ticket data and analysis, tools and use best practices in the account to support customer
  • Service Delivery – Its our service to the customer and delivering what is expected
  • Customer Management – How effectively you are interaction starting from Greeting to resolution and call closure is what is expected
  • CHIP – Our intelligent AI BOT which help to answer customer query saving SD & customers time and effort on issue resolution. Also helps in making customer’s experience better
  • Service email retrieve – How effective are we in handling email as a contact channel and minimize hops between SD and the customer
  • Knowledge Management – How effectively we manage the Knowledge base to resolve customer issues
  • Service Marketing – Increase customer brand by bringing and here its Capgemini where we talk about tools where increase usage can help the customer
• Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical/industries
• Troubleshoot customer issues related to internet – troubleshooting, Password reset/session reset/renaming profile
• Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
• Clarify customer requirements
  • Probe for and confirm understanding of requirements or problem
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy
• Candidate should not have any backlog at the time of assessment and joining Capgemini

Desired Skills:

• Should have excellent communication and English speaking skills
• Should have good interpersonal skills and ability to perform under pressure
• Basic computing skills
• Willing to work in a 24/7 environment
• Candidates must be open to relocate to any location and work in night shifts

Qualification – 

• Qualification- Any 3-year graduate/diploma pass outs from 2024 & 2025 Batch      

Job Location – Coimbatore

Please Note – 

• Only shortlisted candidates will be invited for the assessment / selection process
• Selection process will be done in virtual mode
• Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online

About Company

Capgemini is a global technology and consulting company founded in 1967. It helps organizations transform their businesses by leveraging technology and expertise across various industries. Capgemini’s services range from digital transformation and cloud services to cybersecurity and data analytics, with a focus on sustainability and corporate responsibility. 

Capgemini Off-campus Drive 2025 hiring Contact Support Group | Any Graduate/Diploma

Good luck with your job application with Capgemini.