Capgemini Off-campus Drive 2026 hiring Contact Support Group (CSG) | Graduation/Diploma

Capgemini Started Hiring

Role:	Contact Support Group(CSG)
Batch:	Recent-Batches
Salary:	3.25LPA/Annum
Application-Deadline:	10th-JAN-2026
Experience:	Freshers
Qualification:	Any Graduation/Diploma

Capgemini Off-campus Drive 2026 hiring Contact Support Group (CSG) | Graduation/Diploma

Job Description

As part of our diversity and inclusion efforts, we are particularly encouraging applications from female candidates for this position

Role: CSG IT Enablers Contact Support Group

Contact Support Group(CSG)

CSG is Capgemini’s Cloud & Infra Services’ (CIS) first line of defense, managing IT infrastructure incidents and service requests via Business Intelligence Approach using legacy (email and voice) and digital contact channels (chat, SSP, BOTs, etc.). CSG works in cohesion to offer optimized, proactive, predictive, and user-centric IT support solutions for Capgemini’s CIS division global customer base. Based on your profile and assessment performance, we would like to offer you an opportunity to be a part of the Customer Support Group, where you enable speedy and satisfactory incident resolution/escalation to improve the experience of the end user. You are required to be flexible in working with clients (24 x 7 rotational shifts) across different Regions and time zones.

Job Description:

• Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels, and be willing to multitask across different channels of support
  • Ticket Management – Prioritize the urgency of the ticket, right categorization based on issues of the ticket, track status of the ticket (On-hold, Open, closed & resolved), keep customers informed on status, etc.
  • Business intelligence – use ticket data and analysis, tools, and best practices in the account to support customers
  • Service Delivery – It’s our service to the customer, and delivering what is expected
  • Customer Management – How effectively you interact, starting from greeting to resolution and call closure, is what is expected
  • CHIP – Our intelligent AI BOT, which helps to answer customer queries, saving SD & customers time and effort on issue resolution. Also helps in making the customer’s experience better
  • Service email retrieve – How effective are we in handling email as a contact channel and minimizing hops between SD and the customer
  • Knowledge Management – How effectively we manage the Knowledge base to resolve customer issues
  • Service Marketing – Increase customer brand by bringing and hearing about its Capgemini, where we talk about tools where increase usage can help the customer
• Support customers across Telecommunication, Financial Services, Healthcare, and Technology verticals/industries
• Troubleshoot customer issues related to internet – troubleshooting, Password reset/session reset/renaming profile
• Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
• Clarify customer requirements
  • Probe for and confirm understanding of requirements or problem
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy

Desired Skills:

• Should have excellent communication and English speaking skills
• Should have good interpersonal skills and the ability to perform under pressure
• Basic computing skills
• Willing to work in a 24/7 environment
• Should be open to sign the Service Level Agreement and KPIs
• Candidates must be open to relocating to any location and working on night shifts

Qualification – 

• Candidates must have completed any 3-year diploma/graduation in 2025

Job Location – Noida

Please Note – 

• Only shortlisted candidates will be invited for the assessment/selection process
• The selection process will be done in virtual mode
• Candidates will be responsible for arranging the required infrastructure for appearing in the selection process, which will be conducted online

About Company

Capgemini is a global leader in consulting, technology services and digital transformation. It helps organizations accelerate their transition to digital and sustainable worlds, creating tangible impact for businesses and society. Founded in 1967, Capgemini has a strong heritage of over 55 years and employs 340,000 people across more than 50 countries. The company offers end-to-end services, from strategy and design to engineering, leveraging strengths in AI, cloud, data, and deep industry expertise. 

Capgemini Off-campus Drive 2026 hiring Contact Support Group (CSG) | Graduation/Diploma

Good luck with your job application with Capgemini.