Catchpoint Inviting Freshers

Designation:	Systems Engineer
Batch:	2023/2024
CTC:	5.5LPA(Expected)
Work Place:	Bangalore
Experience:	Fresher
Qualification:	BE/BTech/MCA

Catchpoint Off-campus Drive 2024 hiring Systems Engineer | BE/BTech/MCA

Job Description

What will success look like in this position?

The SE will be responsible of maintaining the uptime and availability of Catchpoint Global Infrastructure across multiple third-party datacenters & Cloud providers. They will be leading the efforts to monitor, investigate, diagnose, troubleshoot, and fix application, server, network, and infrastructure problems and escalating to L2 engineers keeping SLAs and OLAs in mind. Work closely with Operations Managers, Technical services teams, internal partners, and external customers.

Responsibilities

Monitor Catchpoints’ node infrastructure and troubleshoot Linux server issues across various third-party data centres & cloud providers (AWS, Azure, GCP etc).
Perform OS/application upgrades and server migrations to new environment.
Accept & registers incidents from the Support team.
Classify incidents according to the specified options/categories.
Execute 1st attempt to solve the customer incidents and/or escalate to next level based on SLAs.
Tracks the progress of an owned incident ticket all during entire lifecycle (from start to end, register to close) to ensure that it is resolved within the agreed Service Level Agreement (SLA) and updates tickets. (Note: is responsible that the solution is created but is not necessarily responsible for the solution itself).
Escalate to the appropriate next level or management when thresholds are violated.
Drive operational aspects of incident management, ensuring SLAs for time, quality, and customer satisfaction are met in for our global infrastructure.
Excellent written and oral communication skills required; special focus on customer/client interaction a must.

Required Skills & Qualifications

BE/BTech/MCA Computer Science & Networking, 2023/2024 graduate.
Experience 0-6 months.
Certification in Linux preferred.
Basic troubleshooting knowledge in Linux (Red Hat/CentOS) & network troubleshooting using ping, traceroute.
Basic understanding of Bash/Shell Scripting, Web Server.
Fundamental understanding of large scale networking, including OSI Model, DNS, SSL/TLS, WINS, TCP/IP, VLANs, DHCP, Routing, ACLs, and switching.
Good to have Linux virtualization knowledge(KVM).
Ready to work in a 24|5 rotational shifts.

About Company

Catchpoint is the Internet Resilience Company™. The top online retailers, Global2000, CDNs, cloud service providers, and xSPs in the world rely on Catchpoint to increase their resilience by catching any issues in the Internet stack before they impact their business. The Catchpoint platform offers synthetics, RUM, performance optimization, high fidelity data and flexible visualizations with advanced analytics. It leverages thousands of global vantage points (including inside wireless networks, BGP, backbone, last mile, endpoint, enterprise, ISPs and more) to provide unparalleled observability into anything that impacts your customers, workforce, networks, website performance, applications and APIs.

Catchpoint Off-campus Drive 2024 hiring Systems Engineer | BE/BTech/MCA

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