Mphasis Off-campus Drive 2025 hiring Technical Support Engineer | Bachelor’s Degree

Mphasis Started Hiring

Designation:	Technical Support Engineer
Batch:	2020/2021/2022/2023/2024/2025
CTC:	4.5-9.5LPA(Expected)
Work Place:	Bangalore
Experience:	0-2Years
Qualification:	Bachelor’s-Degree

Mphasis Off-campus Drive 2025 hiring Technical Support Engineer | Bachelor’s Degree

Job Description

Mphasis Is Hiring fresher and experienced candidates for the technical support engineer role.

Technical Skills:

• Hands-on experience with Windows /Mac OS environments
• Excellent problem-solving and communication skills
• Hands-on experience with Windows /Mac OS environments
• Good understanding of computer systems, mobile devices, and other tech products
• Familiarity with remote desktop applications and help desk software (e.g. Webex, LogMeIn, Bomgar)
• Knowledge on Citrix Virtual Apps, AWS technology and Desktop.
• Basic knowledge on Virtualization technology.
• Graduate 1+ years of relevant experience.

Management Skills:

• Knowledge on Ticketing tools (e.g., ServiceNow, RemedyForce)
• Familiar with the Citrix, AWS environments
• Aware of ITSM Process (Incident management)
• Inbound calls taking
• Talk to End Users through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.
• Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)
• Prioritize and manage several open issues at one time.
• Document technical knowledge in the form of notes and manuals.
• Refer to the internal database or external resources to provide accurate tech solutions.

Behavioral Skills :

• Ability to diagnose and troubleshoot basic technical issues.
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
• Provide prompt and accurate feedback to customers.
• Ensure all issues are properly logged.

About Company

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide a hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’s Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’s core reference architectures and tools, speed, and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Mphasis Off-campus Drive 2025 hiring Technical Support Engineer | Bachelor’s Degree

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