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Wipro Off-campus Drive 2025 hiring Analyst | Any Degree

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Wipro Inviting Freshers

Role:Analyst
Batch:Recent Batches
CTC:3.5-5.5LPA(Expected)
Location:Gurugram
Experience:Fresher
Qualification:Any Degree
Wipro Off-campus Drive 2024 hiring Analyst

Wipro Off-campus Drive 2025 hiring Analyst | Any Degree

Job Description

Do

  • Ensure timely response of all the tickets raised by the client end user
  • Service requests solutioning by maintaining quality parameters
  • Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
  • Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
  • Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
  • Provide an acceptance and immediate resolution to the high priority tickets/ service
  • Installing and configuring software/ hardware requirements based on service requests
  • 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
  • Provide application/ user access as per client requirements and requests to ensure timely solutioning
  • Track all the tickets from acceptance to resolution stage as per the resolution time defined     by the customer
  • Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
  • Coordinate with on-site team for complex problem resolution and ensure timely client servicing
  • Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

About Wipro

Wipro is a multinational corporation that operates in the fields of information technology, consulting, and business process services. The company was founded in 1945 by Mohamed Premji in Bangalore, India, and has since grown to become one of the largest IT companies in the world. Wipro provides a range of services, including IT consulting, application development, and infrastructure management, to clients across various industries. The company is known for its commitment to innovation and its focus on creating long-term value for its stakeholders. It is listed on the Bombay Stock Exchange and the National Stock Exchange of India.

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Wipro Off-campus Drive 2025 hiring Analyst | Any Degree

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