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Zones Started Hiring
| Designation: | Service Desk Fresher |
| Batch: | Recent-Batches |
| CTC: | 4.5-7.5LPA(Expected) |
| Work Place: | Bangalore |
| Experience: | Freshers |
| Qualification: | BE/B-Tech/BCA/BSC/MCA/MSC/ME/M-Tech |
Zones Off-campus Drive 2025 hiring Service Desk Fresher | BE/B-Tech/BCA/BSC/MCA/MSC/ME/M-Tech
Job Description
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Serve as the first point of contact for customers seeking technical assistance through various channels like phone, chat & email.
- Experience in Core IT Support, Addressing Clients Worldwide (24*7).
- Experience troubleshooting and configuring desktop hardware and associated peripherals.
- Ability to work in a team environment and communicate effectively through chat systems (e.g. Microsoft teams, Skype)
- Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting.
- Experience working in a fast-paced environment.
- Strong customer service experience.
- Excellent communication skills is must.
- Ability to multitask well.
- Real time Ticket creation and documentation.
- Ability to perform tasks within SLA’s.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the SOP’s / KB’s related to the issue and the relevant details provided by customers.
- Walk the customer through the problem-solving process.
- Escalate unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Follow-up and update customer status and information
- Pass on any feedback or suggestions from customers to the appropriate internal team.
- Identify and suggest possible improvements to procedures & KB articles.
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues faster.
- 24/7 rotational shift.
What you will bring to the team:
Every Fresher/Experienced Candidate Must Register - Register Now
- Experience – 0- 0.6 months in IT Support
- Education – BSc (IT, Computer) or B.Tech/ BE, BCA, M.Tech,
- MCA, MSc (Computer)
- Reporting – Team Lead
About Company
At Zones, work is more than a job – it’s an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
Zones Off-campus Drive 2025 hiring Service Desk Fresher | BE/B-Tech/BCA/BSC/MCA/MSC/ME/M-Tech
How To Apply For The Job?
After checking all the Responsibilities, skills & eligibility criteria, if you are interested and eligible for this role. then do apply by the following link
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