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CGI Started Hiring
| Role: | Service Desk Associate |
| Batch: | 2023/2024/2025 |
| Salary: | 4.5LPA(Expected) |
| Location: | Bangalore |
| Experience: | Freshers |
| Qualification: | BE/B-Tech/BCA/B.Sc |
CGI Off-campus Drive 2026 hiring Service Desk Associate- Fresher | BE/B-Tech/BCA/B.Sc
Job Description
Job Summary
We are hiring energetic and customer-focused fresh graduates (B.Sc. CS/BCA/BTECH) to
join our Service Desk team. This role involves providing Level-1 IT support to end users, troubleshooting technical issues, and ensuring seamless IT operations across the organization.
Key Responsibilities
- Act as the first point of contact for all IT-related queries via phone, email, chat, or ticketing tools.
- Provide L1 troubleshooting for hardware, software, network, email, VPN, and application issues.
- Perform password resets, account unlocks, and user access support.
- Log and track incidents in the ticketing system and ensure timely closure as per SLA. Escalate unresolved issues to L2/L3 teams.
- Document resolutions and maintain knowledge base updates.
- Deliver excellent customer service and communicate solutions clearly.
- Required Skills
- Good understanding of computer fundamentals, operating systems, networking basics, and MS Office.
- Basic knowledge of Windows troubleshooting, system configuration, and common IT tools. Strong communication skills (verbal & written).
- Good problem-solving and analytical abilities.
- Ability to work in a fast-paced, customer-centric environment.
- Willingness to work in 24/7 rotational shifts.
About Company
Founded in 1976, CGI is a global IT and business consulting firm that offers end-to-end services, including systems integration, managed IT, and IP solutions. Operating in 40 countries with 90,000 professionals, it provides strategic consulting across sectors like banking, government, and healthcare, focusing on digital transformation
CGI Off-campus Drive 2026 hiring Service Desk Associate- Fresher | BE/B-Tech/BCA/B.Sc
How To Apply For The Job?
After checking all the Responsibilities, skills & eligibility criteria, if you are interested and eligible for this role. Then, do apply by the following link
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