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Coates Started Hiring
| Designation: | Technical Support Engineer |
| Batch: | Recent-Batches |
| CTC: | 4.5LPA(Expected) |
| Work Place: | Remote |
| Experience: | Freshers |
| Qualification: | BE/B-Tech/BCA/MCA |
Coates Off-campus Drive 2025 hiring Technical Support Engineer| BE/B-Tech/BCA/MCA
Job Description
Role Accountabilities
- Handle and resolve support tickets from ticketing systems escalated by L1 points of contact
- Provide phone and email support, or remote assistance, to all clients
- Proactively stay up to date with all the latest technologies concerning Coates products and the underlying technologies
- Update and work-assigned cases in a timely manner, adhering to the SLA
- Maintain strong customer rapport and excellent, timely communication
- Liaise with external clients and internal stakeholders to provide solutions and ensure service level agreements are met
- Troubleshoot, respond, and resolve software/hardware issues withinthe defined SLA.
- Address and resolve support tickets from our ticketing system.
- Provide basic network support
- Hardware configuration and installation of software.
- Interact with the Project Manager and Support Lead for tickets that require escalation.
- Perform basic L2 troubleshooting and liaising with the onsite technicians
- Setting and preparation for newly introduced stores.
- Verification and maintenance of small devices (basic assembly, SSD, and RAM replacement), OS/software installation, manufacturer warranty application, etc.
- Escalate technical issues to L3 Support engineer in a timely manner
Role Requirements
Excellent Communication skills
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Comfortable working on a rotational shift pattern, including night shifts.
Basic knowledge in IT systems, networking or hardware
Basic knowledge in a Linux (especially Ubuntu) environment
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Good to have knowledge of scripting (e.g. Bash, JavaScript, basic PHP, etc.)
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Understanding of server-client architecture
Strong knowledge of Microsoft PowerPoint and Excel is an added advantage
Degree in IT ( BCA/MCA/Engineering or equivalent qualification)
About Company
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
Coates Off-campus Drive 2025 hiring Technical Support Engineer| BE/B-Tech/BCA/MCA
How To Apply For The Job?
After checking all the Responsibilities, skills & eligibility criteria, if you are interested and eligible for this role. Then do apply by the following link
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