Deloitte Off-campus Drive 2025 hiring Trainee Associate | Bachelor’s Degree

Deloitte Started Hiring

Role:	Trainee Associate
Batch:	Recent-Batches
Salary:	4.5LPA(Expected)
Location:	Hyderabad/Chennai
Experience:	Freshers
Qualification:	Bachelor’s-Degree

Deloitte Off-campus Drive 2025 hiring Trainee Associate | Bachelor’s Degree

Job Description

Deloitte Started Hiring freshers with a Bachelor’s Degree As Trainee Associates.

Qualifications :

 Must Have Skills/Project Experience/Certifications:

Roles & Responsibilities:

• 24/7 Application & Infrastructure Monitoring:
  Perform “Eyes on Glass” monitoring by utilizing monitoring tools (e.g., Dynatrace, Grafana, Azure Monitor, Solarwinds, Datadog, Nagios) to detect anomalies, gather baselines, and create actionable alerts for business-critical applications.
• Incident Response:
  Serve as an Incident Coordinator, initiate / join major incident bridge calls, escalate tickets as needed, document progress, and participate in post-incident reviews (PIRs). Work closely with L1/L2 infrastructure & application resolver teams.
• Incident Triage & Escalation:
  Triage and route auto generated tickets as per SOP. Initiate and drive resolution of incidents, ensuring rapid acknowledgement & response and contributing to incident communications and Root Cause Analysis (RCA).
• Knowledge Management:
  Develop, maintain, and update a knowledge base and known errors database to improve L1 support and reduce dependency on subject matter experts.
• Automation & “Shift Left”:
  Identify recurring issues, document SOPs, and provide suggestions to automate monitoring, detection, and remediation, enabling first-line teams to resolve common problems.
• Collaboration & Communication:
  Liaise with internal teams (e.g., DevOps, Operations, Product) and third-party vendors for escalation, SOP development, and incident resolution.
• Reporting & Metrics:
  Track and report Key Performance Indicators (KPIs) such as Mean Time to Detect/Resolve (MTTD/MTTR), tickets worked, change validations, and major incidents avoided to drive continuous improvement.
• Service Coverage:
  Guarantee 24x7x365 coverage, including off-hours and holiday support, work in shift rotations, and no hybrid work.

Required Skills and Experience

• Experience: 0 to 6 Months in IT operations, NOC/SOC, incident management, or application support in a 24/7 environment.
• Technical expertise:
  • Proficiency in system and application monitoring platform tools (preferably Dynatrace, Grafana, and/or Azure Monitor, Nagios, Solarwinds, Datadog etc.) and ITSM tools (ServiceNow, JIRA etc).
  • Familiarity with alert configuration (add, modify, suppress), dashboarding, and real-time monitoring.
  • ITIL Foundational certification preferred.
• Incident Management:
  • Hands-on experience coordinating or participating in major incident resolution, including bridge facilitation and stakeholder communication.
  • Familiarity with ITSM platforms (e.g., ServiceNow).
• Automation:
  • Exposure to scripting (e.g., PowerShell, Python, Bash) and automation tools to resolve frequent or known issues is preferred.
• Process Orientation:
  • Experience documenting or following SOPs and contributing to incident knowledge bases.
• Collaboration:
  • Comfortable communicating with technical and business stakeholders, both internally and externally.
• Reporting:
  • Experience generating operational metrics, insights, and status reports.

Preferred Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related discipline (or equivalent experience).
• ITIL Foundation Certification or other relevant ITSM/ITIL credentials.
• Experience in Onpremise Data Center Infrastructure and Cloud or hybrid environments (Azure, GCP, AWS).
• Prior work for large-scale enterprise environments, especially with managed services providers.
• Familiarity with configuration management databases (CMDB) and service coverage/SLAs.
• Ability to develop or maintain automation scripts preferred.
• Experience working with third-party vendors and cross-functional teams.

Education:  

Non-Engineering Graduate (BSC- IT, BCA ) 

Location: 

Chennai/Hyderabad

About Company

Deloitte is a global professional services network, one of the “Big Four” firms, offering audit, consulting, tax, and advisory services to businesses worldwide, known for helping organizations build better futures by delivering measurable results and driving transformation through innovation, with a vast network of over 460,000 professionals. Founded in London in 1845 by William Welch Deloitte, it operates as a network of member firms under Deloitte Touche Tohmatsu Limited (DTTL). 

Deloitte Off-campus Drive 2025 hiring Trainee Associate | Bachelor’s Degree

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