HCLTech Immediate Hiring Drive 2025 hiring Graduate Trainee| Any Graduate Can Apply

HCLTech Started Hiring

Designation:	Graduate Trainee
Batch:	2022/2023/2024
CTC:	4.5LPA (Expected)
Work Place:	Chennai
Experience:	Freshers
Qualification:	Any Graduate

HCLTech Immediate Hiring Drive 2025 hiring Graduate Trainee| Any Graduate Can Apply

Job Description

Job Title / Designation: Graduate Trainee

Role: Global Service Desk

Shift: 24*7

Job Location: Chennai/Madurai

Experience Fresher to 06 Months – (Looking for immediate joiner)

Education: All graduates (Minimum 60 % is a must for 10th, 12th, and Graduation)

Batch: 2022, 2023, 2024

Job Purpose

• Provide hardware/software/network problem diagnosis/resolution via telephone/email/chat for customers end users
• Route problems to internal 2nd and 3rd-level IT support staff
• Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution
• Administer and provide User account provisioning
• Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumventions
• Respond to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders/incidents to appropriate support teams and follow up until closure.
• Respond to and diagnose problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs.
• Perform user account management activities Escalate complex problems to appropriate support specialists Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)
• Troubleshooted client software and basic network connectivity problems
• Identify, evaluate, and prioritize customer problems and complaints
• Trained users and operators on a limited basis and/or wrote training procedures
• Participate in ongoing training and departmental development
• Routine maintenance updates with other IT staff and business units
• Provide all required documentation, including standards, configurations, and diagrams
• Provide knowledge transfer of EUC operations
• Performing User, Privilege,d and Supplier Access Reviews (Governance)
• Enable users to work more efficiently and effectively with IT solutions
• Be willing to participate in on-the-job training designed to enhance skills and support capabilities

Skill Set Required

• Good Communication Skills
• Knowledge of MS Office Suite (XP, 2003, 2007): MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, and MS Visio is required
• Should know about Windows Operating systems
• Should know Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
• Disciplined, systematic problem-solving skills required Knowledge of Active Directory, Exchange 2003/2007
• Readiness to demonstrate a proactive attitude

Walk-in Drive Date: 08-Mar-2025 @ 09.30 AM to 03.00 PM

Drive Location: Chennai

Venue:

HCL Tech

SEZ caf -2nd Floor

No: 38, 602/3, Medavakkam High Road,

Elcot Sez, Sholinganallur, Chennai, Tamil Nadu 600119

About Company

HCLTech is a global technology company, home to more than 220,755 people across 60 countries. We deliver industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion.

HCLTech Immediate Hiring Drive 2025 hiring Graduate Trainee| Any Graduate Can Apply

Good luck with your job application with HCLTech.