Every Freshers/Experienced Candidate Must Register To Get A Dream JobRegister Now
NielsenIQ Started Hiring
| Role: | Jr. Customer Support Analyst |
| Batch: | Recent-Batches |
| Salary: | Up to ₹5 LPA * |
| Location: | Pune |
| Experience: | Freshers/ Experienced |
| Qualification: | Bachelor’s-Degree |
NielsenIQ Off-campus Drive 2026 hiring Freshers For Jr. Customer Support Analyst | Bachelor’s Degree
Job Description
NielsenIQ Off-campus Drive 2026 Jr. Customer Support Analyst will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task triaging and resolving customer requests to drive satisfactory customer experience.
RESPONSIBILITIES:
- The person will execute, monitor, and continuously improve the delivery management and service related tasks assigned to the workstream as report, database management, and data quality checks
- He/she will be an expert on NIQ processes and methodologies, playing an active role in improving deliverables’ quality & efficiency
- Delivering Snapshots/data extract as per customer contractual terms, against stipulated success criteria and tracking mechanisms, aligning with customer on ways of working, and defining servicing elements of Joint Business Plan
- Responsible for Triaging of customer queries/ request (data, resolution, snapshots)) across markets and customer category groups and tracking actions for improvement as needed
- Working closely with other NielsenIQ teams to identify resolutions
- Work in partnership with stipulated market’s Customer Service teams in accordance with defined Job Aids and Process Design
- Adhere to Performance KPIs to improve quality performances (on time delivery and data accuracy) and maintain work discipline
Operate in a hybrid physical-virtual and multi-cultural environment, liaising with stakeholders and colleagues.
Qualifications
NielsenIQ Off-campus Drive 2026 A successful Jr. Customer Support Analyst manages 1- 5 customers and/ or one NIQ market and will be responsible for snapshot delivery and quality query resolution; will ensure timely delivery of snapshots/ decks and effective change management in order to standardize and automate the deliverables. She/ He is expected to identify, investigate and co-ordinate data resolution, process or product related changes/ queries, and be the first point of contact (through CSO/ MSD) for designated customers, ensuring efficient customer experience.
Qualifications
- Bachelors Degree with preference to Business Administration/ Analyst, Mathematics, Statistics, Economics; or Bachelor Engineers
- Analytical skills and aptitude for data and operational processes
- Good organization skills, meeting deadlines, and team player
- Project management aptitude (critical path, task sequencing, problem solving, etc.)
- Skew towards accuracy, proactivity and attention to details
- English language proficiency: writing and verbal
SOFT SKILLS
- Communicate clearly with customers
- Ability to translate technical details from different customer contexts
- Build network relationships in multi-cultural environment
- Troubleshooting using Influencing skills
- Ability to work under pressure and ask for support when required
- Logical skills
Additional Information
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
NielsenIQ Off-campus Drive 2026 NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles:
About Company
NielsenIQ Off-campus Drive 2026 is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. NIQ combined with GfK in 2023, bringing together the two industry leaders with unparalleled global reach. Today NIQ has operations in 95+ countries representing 97% of the world’s GDP. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.
NielsenIQ Off-campus Drive 2026 hiring Freshers For Jr. Customer Support Analyst | Bachelor’s Degree
How To Apply For The Job?
After checking all the Responsibilities, skills & eligibility criteria, if you are interested and eligible for this role. Then, do apply by the following link
Click Here To Apply For The Job: Apply Now
Join Us On Telegram For the Latest Updates: Join Now
Join Us On Instagram For the Latest Updates: Join Now
Good luck with your job application with NielsenIQ .
