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Wipro Started Hiring
| Designation: | Service Desk Analyst |
| Batch: | 2020/2021/2022/2023/2024/2025 |
| CTC: | 3.5-5.5LPA(Expected) |
| Work Place: | Hyderabad |
| Experience: | Freshers/Experienced |
| Qualification: | BE/B-Tech/Postgraduate |
Wipro Bulk Hiring Drive 2025 hiring Service Desk Analyst | BE/B-Tech/Postgraduate
Job Description
Role Purpose
The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives
Every Fresher/Experienced Candidate Must Register - Register Now
Do
1. Be responsible for primary user support and customer service
a. Respond to queries from all calls, portal, emails, chats from the client
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b. Become familiar with each client and their respective applications/ processes
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c. Learn fundamental operations of commonly-used software, hardware and other equipment
d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA hits
f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework
2. Regular MIS resolution log management on queries raised
a. Record events and problems and their resolution in logs
b. Follow-up and update customer status and information
c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
d. Identify and suggest improvements on processes, procedures etc
Deliver
NoPerformance ParameterMeasure1Service Desk Delivery
- Adherence to TAT, SLA as per SoW
- Minimal Escalation
- Customer Experience
2Personal
- Attendance
- Documentation etc
About Company
Wipro Ltd (NYSE:WIT) is a global information technology, consulting and outsourcing company with 170,000+ workforce serving clients in 175+ cities across 6 continents.
Wipro Bulk Hiring Drive 2025 hiring Service Desk Analyst | BE/B-Tech/Postgraduate
How To Apply For The Job?
After checking all the Responsibilities, skills & eligibility criteria, if you are interested and eligible for this role. then do apply by the following link
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