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Wipro Started Hiring
| Role: | System Engineer |
| Batch: | Recent-Batches |
| Salary: | 4.5LPA(Expected) |
| Location: | Hyderabad |
| Experience: | Freshers |
| Qualification: | Bachelor’s-Degree |
Wipro Off-campus Drive 2026 hiring System Engineer | Bachelor’s Degree
Job Description
Do
- Excellent communication skills
- Ability to empathize, pacify, and handle Irate Customers with Exceptional communication skills.
- Technical Knowledge in Troubleshooting Base Operating System Issues, and eager to learn New Technologies.
- Troubleshooting Windows, Outlook, Teams, and Citrix. VDI, VPN, Security App, etc. over Remote Support
- Answer incoming calls and respond to customer emails in a timely manner.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
- Provide product and service information to customers.
- Research required information using available resources and offer solutions to customers.
- Research, identify, and resolve customer complaints using applicable software.
- Route calls and tickets to appropriate resources and Domains who can best support the user,
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls.
- Create SOPs for new Issues and the resolution given.
- Complete call logs and reports.
Mandatory Skills: Desktop Support.
About Company
Wipro Limited is a leading global information technology, consulting, and business process services company headquartered in Bengaluru, India. As a top-tier IT firm with over 75 years of history, it specializes in cognitive computing, AI-powered solutions, cybersecurity, and data analytics. Wipro has a significant global presence, with 66% of its economic interests dedicated to philanthropy.
Wipro Off-campus Drive 2026 hiring System Engineer | Bachelor’s Degree
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